BUILD Research, Training and Consultancy Service
Steps is changing its name to become BUILD Research, Training and Consultancy Service, where adults with learning difficulties are supported and facilitated to design, deliver and evaluate a range of voluntary and commercial services for clients in the public, private and voluntary sector. BUILD consultants worked in the past as volunteers, but in January 2010 launched a new business model whereby they will become self-employed as consultants to deliver commercial services on behalf of the BUILD charity. BUILD Consultants offer the following Services: Research & Consultancy Advice on marketing Mystery shopping Consultancy Accessibility Audits Creation of Easy Read documents
Training Services
Learning Difficulties Awareness Communication Training Customer Service skillsBUILD's Consultants have recently undertaken for the following clients:
HM Prison Service (Norwich) Visitor's Centre via the Ormiston Trust - making recommendations on improving accessibility for prison visitors, and families Victim Support (Norfolk) - reviewing documentation and processes for vulnerable and intimidated witnesses attending court British Red Cross - advising on marketing documentation for a range of First Aid Courses aimed at vulknerable adults and people with disabilities. Norfolk Adult Social Services Learning Difficulties Services - training staff on advocacy skills John Lewis Partnership - mystery shopping the Norwich store and advising managers on improvements to making the shopping experience more accessible and enjoyable Along with other BUILD members, Consultants are actively involved in many local discussion and decision making groups. These include issues such as housing, employment, training, quality assurance, research and day services reviews. Download a brochure.To find out more about BUILD Research, Training and Consultancy Services e mail steps@buildnorwich.org.uk or call Laura Kellingray on 01603 618029